Cancellation & Refund Policy

Cancellation Policy:

• Every booking made on Www.travelfriend.co.in is subject to cancellation charges levied by the airline, which may vary from flight to flight and / or airline to airline and booking class.

• Some booked fares may be non-refundable as per the specific airline's policy.

• Online cancellations : Cancellations can be made online by Customer support page.

• Offline cancellations : We also accept cancellation requests through phone. However Www.travelfriend.co.in cancellation charges for such offline cancellations may be higher.

• Www.travelfriend.co.in online cancellation charges : In addition to the airline cancellation charges, Www.travelfriend.co.in will charge Rs 200 per passenger per segment for each cancellation.

• Www.travelfriend.co.in offline cancellation charges : In addition to the airline cancellation charges, Www.travelfriend.co.in will charge Rs300 per passenger per segment for each cancellation done with assistance from customer care.

• Only cancellation requests made online or telephonic or email (For emails travel date must be more than 48 Hrs) through our customer support shall be entertained. Escotrip shall not be liable to entertain any cancellation requests made through any other medium.

• For e-tickets, if your cancellation request is made less than 4 hours before departure, you'll need to contact the airline directly to get your reservation cancelled. We will not be able to provide any assistance for these cancellations.

• For e-tickets, if your cancellation request is made less than 24 hours before departure, you'll need to contact our customer care executive through telephone. The request through any other medium will not be entertained.

• If you have done a 'Web/Tele Check-in' with the airline, get in touch with the airline for cancellation. Www.travelfriend.co.in will not be able to process the refund for the same and will not take any responsibility for the same.

Refund Policy:

• It is mandatory to contact Www.travelfriend.co.in for all refunds, as the airline will not be able to refund your tickets booked at Www.travelfriend.co.in

• All cancellations made directly with the Airline need to be intimated to Www.travelfriend.co.in by Email or Phone in order to initiate the refunds process.

• Processing times for cancellation and refund requests vary.

• Please note that the refund process may take 7 - 8 working days.

• Convenience charge for one-way flight and round-trip flights as applicaple, paid at the time of booking is a non-refundable fee and same shall be applicable on all cancellations including any partial cancellation requests.

• The refund will be credited back to the same account from where the payment was made. For example, if the User used a credit card, we will make an appropriate charge reversal. If the User used a debit card, we will credit the money back to the debit card.

• In case, where the user has cancelled his/her booking directly with the airlines, he/she will need to inform ww.travelfriend.co.in with valid documentation to initiate the refund process. It is advisable to contact us within 48 hours of the cancellation request.

• The meal amount is non-refundable. (Refundable only if the flight is cancelled by the airlines).

• Www.travelfriend.co.in will be able to initiate customer's refund only after receipt and/or confirmation of refund from the airline.